Our Policy is purely governed by the Parent Company Policy, which is stated as below.
If a customer is unhappy with #IndusViva products he can return it within 30 days from the date of purchase. Usage should not exceed more than 30% of the total quantity. Customer cannot return to company. He can only return to the distributor from whom he has purchased. After filling a prescribed form distributor can exchange the used product with a fresh product without any cost upon submitting the original invoice. Once a customer returns the product he/she will not be entitled to make any further purchases.
Since only satisfied customers can become IndusViva distributors, he/she cannot claim refund, can only exchange the product from the company. Distributors can cancel the first order against the termination of his distributorship before the cut- off date of the same week. Once a distributor cancel his first order he will not be entitled to have a new distributorship for the next 90 days from the date of cancellation.
Note: This policy does not apply to products that have been intentionally damaged or misused for further details please refer to IndusViva policies and procedures booklet.
I will do as per the company policy only.